Freshlytica

At Freshlytica, we want you to be completely satisfied with your purchase. If you’re not happy with an order, we’re here to help. Please read our Refund and Returns Policy carefully.

1. Returns Eligibility

You may return most new, unopened items within 30 days of delivery for a full refund or exchange. Items must be in their original packaging and condition.

2. Non-Returnable Items

For safety and hygiene reasons, the following products cannot be returned or exchanged:

• Personal hygiene products that have been opened
• Baby care items once opened
• Food and supplements once opened or partially used
• Pet food and consumables once opened

3. How to Initiate a Return

To start a return, please contact our Customer Support team within 30 days of receiving your order:
Email: support@freshlytica.com
Please include your order number and reason for the return.

Our team will guide you through the process and provide a Return Merchandise Authorization if applicable.

4. Return Shipping

• Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong or defective product).
• We recommend using a trackable shipping service to ensure your return reaches us safely.

5. Refund Process

• Once we receive and inspect the returned item, we will notify you of the refund approval.
• Approved refunds will be processed within 7-10 business days to the original payment method.
• Shipping charges are non-refundable.

6. Exchanges

If you want to exchange a product for a different item or size, please follow the return process and place a new order for the replacement product.

7. Damaged or Defective Products

If your order arrives damaged or defective, please contact us immediately at support@freshlytica.com with photos and details. We will work quickly to resolve the issue by offering a replacement or refund.

8. Contact Us

If you have any questions about your order or our returns policy, please reach out:
Email: support@freshlytica.com