At Freshlytica, we want you to be completely satisfied with your purchase. If you’re not happy with an order, we’re here to help. Please read our Refund and Returns Policy carefully.
1. Returns Eligibility
We accept eligible returns within 30 days of the date your order was delivered.
To be eligible for a return, the product should generally:
- Be unused and in its original condition.
- Be in the original packaging, where applicable.
- Include all original accessories, parts, manuals, and other included materials.
- Not be damaged due to misuse, improper handling, or normal wear and tear.
- Be accompanied by your order number or other proof of purchase.
Certain products may have different return requirements or may not be eligible for return. Please check the product description before purchasing.
2. Non-Returnable Items
Certain products may be excluded from voluntary returns where permitted by applicable law.
These may include:
- Personalized or customized products;
- Products made specifically to your specifications;
- Products that cannot be returned for hygiene or health-protection reasons once unsealed;
- Products that are perishable;
- Gift cards;
- Items damaged after delivery through misuse or improper handling; and
- Other products identified as non-returnable before purchase.
Any legally required return or cancellation rights remain unaffected.
3. How to Initiate a Return
To start a return, please contact our Customer Support team within 30 days of receiving your order:
Email: support@freshlytica.com
Please include your order number and reason for the return.
Our team will guide you through the process and provide a Return Merchandise Authorization if applicable.
4. Return Shipping
Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong or defective product).
We recommend using a trackable shipping service to ensure your return reaches us safely.
5. Refund Process
Once we receive and inspect the returned item, we will notify you of the refund approval.
Approved refunds will be processed within 7-10 business days to the original payment method.
Shipping charges are non-refundable.
6. Exchanges
If you want to exchange a product for a different item or size, please follow the return process and place a new order for the replacement product.
7. Damaged or Defective Products
If your order arrives damaged or defective, please contact us immediately at support@freshlytica.com with photos and details. We will work quickly to resolve the issue by offering a replacement or refund.
8. Contact Us
If you have any questions about your order or our returns policy, please reach out:
Email: support@freshlytica.com